Welcome to Hooked Fishing Gear’s FAQ section. We’ve compiled answers to the most common questions about our premium fishing equipment, shipping policies, and more. Whether you’re a fly fishing enthusiast or a saltwater angler, we’re here to help you gear up for your next adventure on the water.

About Our Products

What types of fishing equipment do you specialize in?
We specialize in high-quality fishing gear for passionate anglers, including:
  • Fly fishing equipment (rods, reels, lines, tippets, and technical gear)
  • Freshwater and saltwater fishing tackle
  • Apparel and rain gear designed specifically for anglers
  • Fly tying materials and accessories
  • Complete rod and reel combos
Our products are carefully selected by fellow fishing enthusiasts to ensure they meet the demands of serious anglers.
How do I choose the right fly fishing rod?
Selecting the perfect fly rod depends on several factors:
  • Fishing environment: Freshwater rods differ from saltwater models
  • Target species: Larger fish require heavier weight rods
  • Casting style: Consider action (fast, medium, slow) based on your technique
  • Skill level: Beginners may prefer more forgiving medium-action rods
Our product descriptions include detailed specifications, and our customer service team ([email protected]) can provide personalized recommendations.
Are your apparel and rain gear waterproof or water-resistant?
We offer both waterproof and water-resistant options in our apparel collections:
  • Waterproof gear features fully sealed seams and membranes (ideal for heavy rain or wading)
  • Water-resistant apparel uses DWR coatings for light precipitation
Each product’s description clearly indicates its water protection level. All our rain gear is packaged in waterproof materials during shipping to ensure it arrives in perfect condition.

Ordering & Account Information

What payment methods do you accept?
We accept all major credit cards and payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through secure, encrypted channels to protect your information.
How do I create an account?
Creating an account is simple:
  1. Click “My Account” at the top of any page
  2. Select “Register” and enter your details
  3. Verify your email address
Having an account allows you to track orders, save your shipping information, and receive exclusive offers for anglers.
Can I modify or cancel my order after placement?
We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order:
  • Within 1 hour: Email [email protected] immediately with your order number
  • After 1 hour: Your order may already be in processing. Contact us and we’ll do our best to accommodate your request
Once an order has shipped, you’ll need to follow our return process if the items are no longer needed.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods tailored for anglers:
  • Standard Shipping ($12.95 USD): 10-15 day delivery via DHL/FedEx with full tracking
  • Free Shipping (orders over $50): 15-25 day delivery via EMS with tracking
All orders are processed within 1-2 business days from our warehouse in Bucyrus, Kansas. Delivery times are estimated from dispatch date.
Do you ship internationally?
Yes! We ship worldwide to most countries, with exceptions for:
  • Some remote locations
  • Parts of Asia (due to customs restrictions)
During checkout, our system will automatically confirm if we can ship to your location. International orders may be subject to customs fees in your country.
How are fragile items like fly rods packaged?
We take special care with delicate fishing equipment:
  • All fly rods are shipped in heavy-duty rod tubes with protective end caps
  • Reels are packed with custom foam inserts to prevent movement
  • Technical gear and electronics receive additional padding
  • Apparel is shipped in waterproof packaging when appropriate
Our packaging is designed by anglers who understand the importance of gear arriving in perfect condition.

Returns & Exchanges

What is your return policy?
We offer a 15-day hassle-free return policy from the date of delivery:
  • Items must be unused and in original packaging
  • Fly fishing lines and leaders must be in unopened packaging
  • Apparel must have all tags attached
To initiate a return, email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable.
What if my gear arrives damaged?
While we take every precaution with packaging, if your order arrives damaged:
  1. Keep all original packaging and documentation
  2. Take photos of the damaged items and packaging
  3. Email [email protected] within 3 days of delivery
We’ll arrange for a replacement or refund immediately – no questions asked. Our satisfaction guarantee means we stand behind every product we ship.
Can I exchange an item for a different size or model?
Absolutely! We’re happy to help with exchanges:
  • Apparel size exchanges are free within the continental U.S.
  • For gear exchanges, contact us first to ensure availability
  • International customers may need to return the original item and place a new order
Email us at [email protected] with your exchange request, and we’ll guide you through the process.

Still Have Questions?

Our team of fishing enthusiasts is always ready to help you prepare for your next angling adventure. Contact us at [email protected], and we’ll respond within 24 hours (usually much sooner!).

Remember – at Hooked Fishing Gear, we’re not just selling equipment; we’re helping fellow anglers answer the call of the water. Shop with confidence knowing every product is selected, packed, and shipped with the same care we’d want for our own fishing trips.