At Hooked Fishing Gear, we understand that getting your fishing equipment quickly and having the flexibility to return items is as important as the gear itself. Whether you’re preparing for a freshwater expedition or gearing up for saltwater challenges, our shipping and returns policies are designed with anglers in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your fishing gear to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for when you need your gear quickly
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for larger orders when you can wait a bit longer

Note: We ship worldwide except to certain Asian countries and remote locations. International customers may experience additional customs delays.

Returns & Exchanges

We want you to be as confident in our gear as you are in your casting. If something isn’t right, our straightforward return process makes it easy to exchange or return items.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition Requirement: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order confirmation required
  • Return Shipping: Customer’s responsibility (except for defective/wrong items)

Step-by-Step Return Process

  1. Initiate Your Return

    Email our customer service team at [email protected] with:

    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer refund or exchange

    Pro Tip: Use our return request template to ensure we have all needed information:

    Subject: Return Request for Order #[Your Order Number]

    Body:
    Dear Hooked Fishing Gear Team,

    I would like to request a return/exchange for my recent order (#[Your Order Number]).

    Items to return: [Product Name(s)]
    Reason: [Size issue/Product defect/Changed mind/etc.]
    Preference: [Refund/Exchange for [specific product if applicable]]

    Please advise next steps.

    Best regards,
    [Your Full Name]
    [Your Contact Information]

  2. Receive Return Authorization

    Within 1-2 business days, we’ll email you:

    • Return Authorization Number (RMA)
    • Return shipping address (our Kansas warehouse)
    • Special instructions if needed
  3. Package & Ship Your Return

    Securely pack items in original packaging (like you’d protect your favorite fly rod) and include:

    • Completed return form (will be emailed to you)
    • Copy of your invoice
    • RMA number clearly visible on package

    Note: We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

  4. Processing Your Return

    Once received at our warehouse:

    • Inspection: Our gear experts will verify condition (3-5 business days)
    • Notification: You’ll receive email confirmation
    • Resolution: Refund processed or exchange shipped

Refund Information

  • Timing:
    • Credit Card/PayPal: 3-5 business days after approval (processing time depends on your financial institution)
    • Original Payment Method: Refunds will go back to your original payment method
  • Deductions:
    • Original shipping charges are non-refundable
    • Restocking fee may apply for non-defective returns of specialized gear

Exchange Process

For size exchanges or different product requests:

  • Follow standard return process
  • Clearly state desired exchange item in your request
  • We’ll ship new item once return is received (additional charges may apply for price differences)

Non-Returnable Items

To protect all anglers’ safety and comply with regulations, these items cannot be returned:

  • Fly Tying Materials: Customized flies and fly tying components (hygiene reasons)
  • Terminal Tackle: Used hooks, leaders, or tippets
  • Personalized Gear: Custom-engraved reels or rods
  • Clearance Items: Marked “final sale” at purchase

Damaged or Defective Items

If your fishing gear arrives damaged or defective (which we work hard to prevent):

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of damaged item and packaging
  • We’ll arrange prepaid return shipping if needed
  • Receive replacement or full refund

International Returns Note

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Original shipping fees cannot be refunded
  • Customs/duties are non-refundable
  • Processing may take additional 5-7 business days

Contact Our Fishing Gear Experts

For any shipping or return questions about your fishing equipment:

  • Email: [email protected]
  • Mail: Angling Sales Store, 1126 Poe Lane, Bucyrus, KS 66013, United States

At Hooked Fishing Gear, we handle your orders and returns with the same care we take in selecting our premium fishing equipment. While we hope every purchase meets your angling needs perfectly, we’re here to make things right if they don’t.

Now get back to what matters – the thrill of the catch!